Having recently been a participant in a ridiculously annoying and unfortunate set of easily avoidable circumstances involving my own smart phone, I’m of the mind to put together a little guide for use by those in possession of a lost phone and faced with someone claiming it’s theirs, as well as those seeking to reclaim a phone from the person or business currently in possession of it.
YOU ARE IN POSSESSION OF A DEVICE SOMEONE IS CLAIMING
All of the following ideas assume that you are, in fact, of the mind to return the device. If you’re just going to throw it away, or keep it for yourself, then naturally you can ignore this entire post.
Before any of the following steps are taken, ask that the claimant produce a photo ID, and make note of the name for your own records. You might consider asking for additional contact information, such as an alternate phone number and/or email address.
Prior to showing the claimant the device, ask the claimant to describe the carrier, make, and model of the device. Inspect the device for any tell-tale marks, scratches, or unique behaviors (loose keyboards, connections, buttons, etc.) that the device exhibits. Ask the claimant to describe the device, and listen for any description that matches the unique characteristics you noted. Do not volunteer any information about the device.
In each of the following situations, run through at least one of the verification options. Performing all of them might be overkill, but performing none of them is irresponsible.
The Phone Has Power and the Screen is Locked
- Make the claimant call the phone from another phone. This will, at the very least, prove knowledge of the phone, if not ownership.
- Make the claimant unlock the phone prior to leaving with it. This will prove a greater degree of knowledge of the phone and owner, if not ownership.
- In the case of Androids and Blackberry’s, remove the battery and call the carrier. Give them the IMEI and the name of the claimant to confirm the carrier records match the person claiming ownership. Original iPhones have the serial number and IMEI engraved on the back metal case. For the iPhone 3G, iPhone 3GS, iPhone 4 (GSM model), and iPhone 4S, the SIM tray displays the IMEI number.
The Phone Has Power and is Unlocked
- Make the claimant call the phone from another phone.
- Make the claimant verify contents of the phone, such as contact names, pictures, home screen icons, installed applications, or any other unique aspect of the phone contents that prove intimate knowledge of the device. This might appear to be a breach of privacy, but if privacy was a real concern on the part of the owner, it would not be allowed to remain unlocked beyond a very short idle period.
- In the case of Androids and Blackberry’s, remove the battery and call the carrier. Give them the IMEI and the name of the claimant to confirm the carrier records match the person claiming ownership. Older model iPhones do not provide physical access to this, but do provide this information on the About screen. Original iPhones have the serial number and IMEI engraved on the back metal case. For the iPhone 3G, iPhone 3GS, iPhone 4 (GSM model), and iPhone 4S, the SIM tray displays the IMEI number.
The Phone Does Not Have Power
- If a charger is available, charge the device until such a time as it will boot, then proceed with one of the following methods:
- Make the claimant call the phone from another phone.
- Make the claimant unlock the phone prior to leaving with it.
- Make the claimant verify contents of the phone, such as contact names, pictures, home screen icons, installed applications, or any other unique aspect of the phone contents that prove intimate knowledge of the device. This might appear to be a breach of privacy, but if privacy was a real concern on the part of the owner, it would not be allowed to boot into an unlocked state.
- In the case of Androids and Blackberry’s, remove the battery and call the carrier. Give them the IMEI and the name of the claimant to confirm the carrier records match the person claiming ownership. Original iPhones have the serial number and IMEI engraved on the back metal case. For the iPhone 3G, iPhone 3GS, iPhone 4 (GSM model), and iPhone 4S, the SIM tray displays the IMEI number.
YOU ARE TRYING TO CLAIM A DEVICE
If you have lost and are claiming a phone, then you should voluntarily offer the following methods to confirm the device is, in fact, yours, rather than someone else’s. This could save you significant inconvenience and will certainly save the real owner significant inconvenience and concern.
- In all cases, inspect the physical condition of the phone, looking for any tell-tale marks, scratches, or unique behaviors (loose keyboards, connections, buttons, etc.) that you know your device exhibits.
The Phone Has Power, And the Screen is Locked
- Unlock it. Additionally, in the very unlikely case that you and another owner of the same make and model phone use the same unlock code or pattern, verify the contents of the phone as belonging to you. If the phone has been tampered with, this will also give you the opportunity to identify any issues that might have arisen while it was out of your possession, and follow up with the individual or business who has had possession of the device.
The Phone Has Power, And is Unlocked
- Confirm the contents of the phone are yours. You know what’s on it. Make sure it’s what you’re expecting. This will also allow you to respond immediately if the phone has been tampered with.
The Phone Does Not Have Power
- Either bring a charger, or have the person or business call the carrier to verify the IMEI matches what they have on record for your account.
You Send a Friend to Pick it Up
- If you absolutely must send a friend to pick it up in your stead, provide them with enough identifying information as their trustworthiness allows, whether it be knowledge of the condition of the device, or knowledge of the unlock code or pattern and the contents of the device, so that they are able to answer any questions arising from the above methods and retrieve the correct device.
The above methods, if followed intelligently, will at least provide reasonable assurance that the right device leaves with the right person. No method is fool proof, and a truly determined thief will have done the research to be able to circumvent some of the methods described. But at least you can say you have done what you can to ensure that the device is in the right hands, rather than just giving the device to the first person who walks through the door saying they left behind a black phone with a screen on it.
Consider this a living guide that I will update with any good suggestions left in the comments.